Case Study 3 – “Motivation” Qualitative Research Among Applications Developers,
and I/T Administrators in Key Global Markets
Business Needs
In order to compete effectively in a software market dominated by a competitor, a vendor of business infrastructure
software required a strategy to win the "hearts and minds" of the competitors' customers. To this end, the marketing
team needed to develop unique and compelling value propositions that truly resonate with a key audiences that ultimately
impact software choice. We were tasked with aiding in the development of messages and positioning that would be
expressed in the vocabulary of the influential Applications Developers and Infrastructure Administrators (DBAs).
The messages and positioning needed to be based on value propositions that reflected the real needs, motivations,
pressures, realities and desires of the target audience. The goal was to motivate this audience to seriously consider
evaluating and purchasing the alternative offering
To explore and develop the necessary "hooks" to induce I/T Professionals
to seriously consider an alternative solution, we conducted 120
in-depth personal interviews of about one hour's duration among
qualified Developers and Administrators in channel organizations
as well as in large and mid-sized companies in the US, Germany and
China. In each interview, we made extensive use of our
Motivation Research interviewing technique (a carefully structured
form of "laddering".)
Each interview was individually summarized and analyzed for content
and structure. Results were then mapped for each distinct segment
of respondents. Interviews were conducted by our team of specially
trained executive moderators and interviewers experienced in the
motivation interview technique. The goal of each interview was to
"burrow below" the purely rational level, to see what non-rational
and motivational benefits are sought by the respondent.
The motivational
research interviewing technique is designed to uncover the true
equity of a brand or product in the respondent's own words, providing
a framework in which respondents relate their experiences, perceptions
and motivations in a personal and organized way. Subsequent analyses
reveal how respondents' thoughts and feelings about a brand are
organized -- how they connect to one another.
While the research confirmed that the dominating brand is a formidable competitor, we were able to specify unmet needs
and opportunities to be used in penetrating the market, specifically identifying desirable product features, alternative
pricing models and enhancements based on customer needs. In addition, weaknesses in the client's brand were identified
and recommendations were made for a brand repositioning to engender a more robust competitive product that meets the
underlying motivational needs across this target audience of technical professionals.